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Customer Support

Privacy Policy

Last Updated February 6, 2024

Mountain Dye Studio LLC dba Tie Dye Wholesaler operates the site tiedyewholesaler.com to provide services including apparel e-commerce.  Tie Dye Wholesaler is committed to protecting users’ privacy and addressing potential privacy concerns.  The following information has been posted to help you, the consumer, understand what private information we collect and how your information is used.

We collect the following Personal Information from our users:

  • For an account: minimum of:
    • Email, first and last name.
    • A user may add or remove at any time their company name, one or more shipping addresses, a billing address, and a phone number.
  • When placing an order:
    • name, email, company name, ship and billing address, phone, comments, IP-address, device type
  • When downloading a PDF catalog of our products and services:
    • Email, name and company name (optional) is added to our newsletter list. You may opt out at any time.
  • When opting in for our newsletter:
    • Email, name. You may opt out at any time.
  • Credit card information entered online when placing an order:
    • We do not see or store full credit card information, nor does it touch our servers.
    • Card payments and refunds are collected and processed by Authorize.net, PayPal, or Apple Pay.
  • Credit card information supplied over the phone:
    • In some cases, a customer may elect to pay by phone.
    • After processing of a card supplied over the phone, we do not store the full card details in our website database.

How the Information Collected is used

We only use your personal information to conduct normal business including creating and maintaining an account with us, completing your transactions, shipping your purchases, fulfilling customer service requests, communicating our sales and promotions, contacting you regarding updates to our company policies, and evaluating analytics to see how our customers engage with tiedyewholesaler.com.

Information Security:

We do our best to keep your private information safe and secure.  Most of your personal information is encrypted and is therefore protected from being accessed by outside users.  However, data leaks and malicious attacks do happen.  Please understand that while we do our best to protect your data, providing your personal information is at your own risk.  

Detailed information on Data Storage, Encryption and Cookies:

  • Data Storage
    • Your data is stored in a dedicated instance of a Microsoft SQL server database in Azure Cloud purely for this business.>
    • A small amount of account information is also stored in an encrypted customer account cookie using proven Microsoft asp.net core security protocols.
    • We do not store credit card information.
  • Encryption
    • Our website uses full time encryption (TLS 1.2+) using a dedicated SSL certificate.
    • Older legacy browsers are not supported for security reasons.
    • Additional layers of encryption are used for account authentication.
  • We use the following cookies:
    • Customer Account ID when signed in (encrypted)
    • Current Temp Order ID (encrypted)
    • Third party cookies created by google analytics

Length of time personal information is stored

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice.  We may archive accounts that have become inactive. If you would like to permanently delete your account you can contact us at sales@tiedyewholesaler.com.  Upon your request to terminate your account, we will deactivate or delete your account information from our active databases.  However, we may retain some information in our files to prevent fraud, troubleshoot problems, maintain historical order records and/or comply with applicable legal requirements.

Information Sharing

We do not resell your information to third parties.  We may share your information with third party affiliates that Tie Dye Wholesaler has vetted and created a partnership with to run normal business operations.  The only reason we will share your information with affiliates is for the following purposes:

  • Processing transactions
  • Fulfilling and Delivering Orders
  • Issuing email message communications
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
  • When we use Google Analytics: We may share your information with Google Analytics to track and analyze the use of our services.  The Google Analytics advertising features that we may use include Remarketing with Google Analytics and Google Analytics Demographics and Interests Reporting.  To opt out of being tracked by Google Analytics across all services visit https://tools.google.com/dlpage/gaoptout.

Policy Updates

We may update this policy from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible.  If we make material changes to this privacy policy, we may notify you either by prominently posting a notice of such change or by directly sending you a notification.

Additional questions

If you have questions regarding this privacy policy, feel free to contact us at sales@tiedyewholesaler.com.  A Tie Dye Wholesaler representative will respond to your privacy policy questions as soon as possible.